Banks in Latin America are leveraging the RTM in innovative ways for branch transformation purposes. For example, some have paired RTM kiosks with cash recycling hardware to support unassisted cash withdrawals and deposits – expanding the banking tasks that customers can perform via RTMs with ATM-like functionality. This cost-efficient approach gives in-branch customers the option to utilize modern self-service kiosks rather than relying solely on bank employees.
With the RTM, customers at public facilities such as government centers and post offices can use a secure self-service machine to pay bills, taxes, fines and even make donations. This resource empowers people with readily available financial services and enables staff to focus on delivering specialized support. It also boosts efficiency by helping to reduce customer queues and cash-in-transit costs while improving public access to cash.
In retail stores, the RTM brings customers convenient banking services. A shop becomes a place where broader financial tasks are performed – giving people more reasons to enter (and spend, if they wish to do so). The cash that retailers supply from their registers is reimbursed to their bank accounts – making it a low maintenance way to send cash takings to the bank. Alongside interchange fees and third party advertising opportunities, the RTM can support promotional campaigns.
In addition to providing cash as a service, businesses can offer customers a self-checkout experience with the RTM. Alongside printing confirmation tickets for cash withdrawals, it can print receipts for pre-paid food and drink orders (with the option to leave a tip). This can reduce the amount of time staff spend handling transactions in busier periods. It is also possible to customize the RTM with promotional screens that display coupons, social media references, websites, customer reviews, and more.
Buying event tickets, food vouchers or locker passes becomes a self-service task through the RTM. Its lightweight design means it is easy to transport to events as part of a pop-up service. The screens can be customized with multi-lingual content, while new revenue streams are possible through third-party advertising. With the RTM, providers can engage customers via event-specific promotions, competitions and more.
