How it works

Direct banking services for customers in diverse locations

Assessing the need

Alternative cash access points are in high demand due to a variety of factors:

Financial inclusivity

Governments and civic bodies are pursuing new measures to protect public cash access

Optimizing costs

Many banks are rethinking physical branches and ATMs for cost optimization purposes

Supporting communities

Customers still need secure cash withdrawal facilities in their local communities

The demand for cash has risen…it is often the only way to guarantee financial inclusion.
Fabio Panetta, Italian Economist and Former ECB Executive Board Member

Widely available services

The RTM allows customers to withdraw cash from any local amenity - from banks to grocery stores.

It can be used as a stand-alone terminal or in conjunction with self-service cash and coin recycling devices.

Cash withdrawals via RTM

Instead of storing and dispensing banknotes mechanically, the RTM leverages existing in-store cash reserves to empower retailers, financial institutions and customers seeking cash withdrawals.

Here's how it works:

Customer requests cash

Customer inserts bank card into the RTM, enters PIN and requests cash

Machine prints ticket

The RTM prints a secure ticket to confirm the request

Transactions are orchestrated

Back-to-back transactions deduct bank funds from the customer and credit the retailer

Customer approaches cashier

Showing them their ticket for reference

Cashier provides the cash

The customer’s cash withdrawal is personally ‘dispensed’ by the cashier via the cash register

Done!

Bank and retailer benefit from the interchange fee that effectively funds the transaction

The RTM is also a vehicle for non-cash services

Alongside cash withdrawals, the RTM supports additional banking services such as:

Balance enquiries

Bill payments

Tax payments

Charity payments

Account transfers

Mobile top-ups

With the RTM’s Remote Teller Assist feature, banks can use video call to help customers complete complex transactions that require special approvals. The system also supports customer personalization, one-to-one marketing, and advertisements.

Low running costs

Did you know you can run 10 RTMs in different locations with the same amount of money that’s required for one ATM? Overall, the RTM is incredibly low maintenance with a modest total cost of ownership (TCO).

The main benefits of the RTM for commercial organizations

RTM technology for venues that handle cash

Helps to increase customer footfall traffic
Supplies in-store customers with more cash
Covers transaction costs via interchange fees
Reduces bank deposit trips
Streamlines cash reserves
New revenue opportunities via advertising

RTM technology for banks

Direct contact with customers at a low cost
Builds upon existing branch and ATM networks
More control over services and the user experience
Opportunities for dual branding and advertising
Enables the acquisition of “off-us” transactions
Supports personalization and one-to-one marketing

Navigate

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Contact

Email: info@kal.com

Tel: +49 89 2019 0155