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Bank scoops top innovation award thanks to the KAL RTM

KAL’s RTM has secured an innovation award for Malaysia’s Hong Leong Islamic Bank.

The Asset’s Triple A Digital Awards recognise financial institutions and technology firms that have excelled in innovating and developing a unique digital experience for customers across the Asia-Pacific region.

This year’s Most Innovative ATM Project award was given to Hong Leong Islamic Bank for its creative use of KAL’s RTM whereby the bank’s customers use the RTM to make religious charitable payments.

For the first time, Muslims in Malaysia have been able to pay their annual charitable fee - known as Zakat - using a debit card at the RTM, rather than cash. Government organisation Zakat Selangor was previously collecting all of the money in cash, which meant large volumes of cash being held on site. The government’s cashless program has encouraged the organisation to use the RTM to collect these funds via debit cards.

Christopher Martin, of Hong Leong Bank, welcomed the award, saying: “Congratulations to everyone who was involved in the cashless ATM project.”

Online magazine The Asset is Asia’s leading financial publication for issuers and investors.

RTM transforms branch banking

Branch banking is set to be transformed by KAL's revolutionary new cashless RTM. As banks strive to reduce costs and improve customer service at the branch, KAL believes that RTMs are the way forward.

RTMs are low-cost authorisation-machines that are ideal for in-branch use. The customer can take his time to browse the bank’s services, read any available targeted messages, speak to a video teller and make a final transaction selection without pressure, and then commit his choice to a secure ticket. This ticket can then be fulfilled in a few seconds, either automatically at a Teller Cash Recycler/ATM or manually at a teller. - Aravinda Korala, KAL’s CEO

 

Customers benefit from having convenient access to the bank’s services – while the bank provides a stress-free environment where multiple RTMs are always available for use without queues. As RTMs are very low cost to own and operate, they can be placed throughout a bank branch reducing pressure on Tellers and ATMs alike.

Not only will this eliminate queues at the teller counter, it will also create a more welcoming banking environment in which staff are able to move from behind the counter and into the bank lobby, while customers can browse and transact without the “inconvenience” of the queue. branchofthefuture

Steve Hensley, KAL’s EVP Sales said “this new branch architecture converts the bank branch to be more like a high street shop. Consider the shopping experience that the public expect – you walk into a shop, take your time to browse the products, think about what you might want to buy without pressure to get on with it. Once you have made a decision, it is then at that point that you want instant service – i.e. pay and receive the goods as quickly as possible. The RTM allows the bank to emulate this model. Banks would ensure that there are sufficient in-branch RTMs so that there is never a queue for a machine – this is possible as RTMs are much lower cost than ATMs to own and operate”.

Andreas Jenewein, branch design expert from Austria’s BranchConsult said “With RTMs, customers are now encouraged to spend time at the RTM interacting with the bank – that's new for a bank branch! Once a decision has been made, a secure ticket is printed by the RTM that encapsulates the customer’s choice as well as the authorisation for that transaction. Fulfilment of the transaction then takes a few seconds at a TCR, ATM or teller. Doesn’t that sound like the kind of branch you wish to visit?”

This model is very efficient for the bank and enhances the overall customer experience as has been seen at today’s airport self-check-in machines.

Running the same software as ATMs, the RTM provides an integrated banking system delivering a full set of ATM transactions, access to a bank’s website, video conferencing with subject-matter experts and a range of additional transactions such as bill payments and account opening.

Rather than dispensing cash, the RTM prints a secure ticket with a unique barcode/QR code that can subsequently be used with ATMs or TCRs (Teller Cash Recycler) to provide cash to the customer.

RTMs and Talaris’s TCRs are a perfect combination for bank branches. Customers can stage their transactions at an RTM at their leisure and then dispense or deposit cash in an instant by scanning the RTM ticket at an automated TCR - Gregor Dobbie, Talaris

For further information, images or to arrange an interview please contact: Scot McRae, KAL Marketing, This email address is being protected from spambots. You need JavaScript enabled to view it., +44 7595 597950 or Steve Hensley, KAL Executive Vice President of Global Sales, This email address is being protected from spambots. You need JavaScript enabled to view it., +1 (513) 864-8984